Datenschutz
As of July 8, 2020
When delivering products and in contact with customers, MELINAVA processes personal data. Your privacy is important to MELINAVA. MELINAVA adheres to data protection law. This means that your personal data is safe with us and we always use it correctly. In this privacy policy we explain what we do with personal data that we receive from you. If you have any questions or want to know exactly what we keep for you, please contact MELINAVA.
Processing purposes
MELINAVA processes your personal data for the following purposes:
- Creating your website account
- Processing an order
- Delivery of your order
- Sending emails with offers
- Processing questions via the contact form
- Processing questions to customer service
Your account
During the ordering process you must first register. You will then have to provide personal information. You will receive a user account where you can log in to view, change and/or delete data.
We use your name, address, phone number, email address, IP address, billing address and payment information. We store this information until you delete your user account.
Order processing
When you place an order with us, we use your personal data for proper processing of the order. We may pass on your personal data to our delivery service and payment providers as legally required.
Contact form
When using the contact form, we ask for your customer details. We keep this information until we are sure you are satisfied with our response, and for up to six months afterwards.
Customer service
Our customer service is available by phone and e-mail. We store conversation details to help you faster in the future and to improve our services.
Our service providers
We work with certain companies that can receive your personal data from us. We will never share your data with other parties unless legally required.
Cookies
Cookies are small text files that are stored on your device by your browser. They help improve the functionality, security, and user experience of our website.
Session cookies are deleted automatically when you close your browser. Persistent cookies remain stored on your device until they expire or are manually deleted.
Necessary cookies
Necessary cookies are required for the operation of the website and its core functions, such as shopping cart functionality, secure checkout, fraud prevention, and user authentication. These cookies are processed on the basis of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR and cannot be disabled.
The following necessary cookies are used on this website:
- _session_id – Stores session-related information during your visit (session)
- _shopify_y – Internal Shopify analytics to improve site performance (1 year)
- _shopify_s – Internal Shopify analytics (30 minutes)
- _shopify_fs – Fraud prevention and security (2 years)
- cart – Stores items placed in the shopping cart (up to 2 weeks)
- cart_sig – Ensures the integrity of the shopping cart (up to 2 weeks)
- secure_customer_sig – Secure customer login and authentication (1 year)
- storefront_digest – Access control for password-protected stores (session)
These cookies do not collect information that directly identifies you and are essential for providing our services.
Optional cookies
Depending on your consent, we may also use cookies for analytics, marketing, or advertising purposes (e.g. to measure website usage or show personalized ads). These cookies are only set after you have given your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR.
You can change or withdraw your cookie consent at any time via the cookie settings.
The security of personal data
We protect your data using secure systems, physical safeguards and SSL encryption.
Changes to this privacy policy
We may update this policy from time to time. Please check the date regularly.
Inspection, modification and deletion of your data
You can request access, correction or deletion of your personal data at any time. Please ensure your identity when making such requests.
File a complaint
You have the right to file a complaint with the Maltese Data Protection Authority.
Contact us at: mail@melinava.net
Klarna
To offer Klarna payment methods, your contact and order data may be shared with Klarna in accordance with their privacy policy.
